Frequently Asked Questions
š„¤Ā About Our Juices
Q: Are your juices really cold-pressed?
A: Yes! We use a cold-press juicer that extracts juice using slow, hydraulic pressure without heat, keeping nutrients, enzymes, and flavors intact.
Q: Are your juices 100% natural?
A: Absolutely. No added sugar, no preservatives, no artificial flavorsājust fresh, whole ingredients.
Q: How long do your juices last?
A: Our juices are unpasteurized and should be consumed within 5 days of delivery for maximum freshness. Always keep them refrigerated.
Q: Can I drink your juices if Iām pregnant or breastfeeding?
A: We recommend checking with your doctor as our juices are unpasteurized. Some ingredients may also be unsuitable depending on your condition.
Q: Are your juices halal?
A: While we are not halal-certified, our juices contain only plant-based, alcohol-free ingredients.
Ā
š Delivery & Shipping
Q: Where do you deliver?
A: We currently deliver across mainland Singapore. Sentosa and Tuas deliveries may have limited availability.
Q: What are your delivery fees?
A: We offer free delivery for orders above $60, and a flat fee of $8 for orders below $60.
(Delivery fees may vary during promotional periods.)
Q: Can I choose my delivery date and time?
A: Yes, during checkout you can select your preferred delivery date. We deliver daily between 8AMā10PM. Specific time slots are not guaranteed, but we do our best to accommodate requests.Ā
Q: Do you offer same-day delivery?
A: Not at the moment. All juices are made fresh to order. Please place your order at least 2 days in advance.Ā
š¦ Orders & Payments
Q: How do I place an order?
A: Simply add your desired juices to cart and check out on our website! Youāll receive a confirmation email once your order is placed. If you face problems placing an order, please feel free to email or WhatsApp us, we'll be happy to help.Ā
Q: What payment methods do you accept?
A: We accept PayNow (please WhatsApp us), credit/debit cards, and Shopify Payments.
Q: Can I cancel or change my order?
A: If you need to make changes, contact us at least 48 hours before your scheduled delivery. We canāt accommodate last-minute cancellations as everything is made fresh.
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š§ Storage & Consumption
Q: How are the juices delivered?
A: All our juices are delivered chilled in a reusable cooler bag with ice packs to maintain freshness during transit. Please refrigerate them immediately upon receipt.
Q: How should I store the juices?
A: Keep them refrigerated at 0ā5Ā°C. Shake well before drinking and consume within 5 days.
Q: Can I freeze the juices?
A: We donāt recommend freezing as it may alter the taste and texture, and destroy some nutrients.
Q: What's the best time to drink your juices?
A: Anytime! But many customers love them in the morning, after a workout, or as a healthy midday pick-me-up.
š Still have questions?
Drop us an email at hello@juuz.sg or DM us on WhatsApp at +65 87793617 ā weāll get back to you within 24 hours.